Payment for cleaning services is due in full at the time of service unless other arrangements have been made. A valid credit card/debit card must be on file in order to schedule services. Credit/Debit card information will be kept on file through quickbooks or wix. If you will be paying by check or cash on a regular basis, and no one is going to be home on the day of your scheduled cleaning service, payment must be left on the counter. If we arrive to clean and there is no payment, we will contact you immediately. If you are not available, we will try and process the credit card number on file. If we are unable to contact you and are unable to charge the credit card on file, we will need to reschedule your appointment and you will be charged a cancellation fee.
We Clean Castles LLC accepts payment in the following forms: Cash, Personal Check, and Credit Cards.
Checks are not accepted for first-time cleanings or clients.
Please make checks out to We Clean Castles LLC. Should a check be returned, a $ 35.00 Returned Check Fee will be added to your account. We Clean Castles LLC does not accept post dated checks.
All initial, deep, one-time, move in/out and seasonal cleanings are based on an hourly rate, unless other arrangements have been made.
Regular Clients- If paying by check or cash on a regular basis, please leave all payments for services on the kitchen counter. We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.
In the event a payment arrangement was made and an invoice was sent, We Clean Castles LLC may charge a late fee for any amounts which are not paid when due. The late fee will be 10% of the subtotal each month the invoice is not paid. Customers shall also be responsible for all costs of collection (including attorneys’ fees) to collect overdue amounts.
We Clean Castles, LLC has given estimated times for each cleaning. If the cleaner(s) surpass the estimated time, the customer will be billed an additional $40 per hour, per cleaner. Unless other arrangements have been made.
Any cleaning that’s cancelled 24 hours before the scheduled cleaning will be issued a refund.
Any cleaning that’s cancelled under 24 hours will be partially refunded. The client will also be charged a cancellation fee.
Daily, Weekly, Bi-Weekly and Monthly Recurring Cleanings are charged at a discounted rate. When a Recurring Cleaning is Canceled before the second cleaning, you will be charged the full rate of a One-Time Cleaning.
As a general cleaning client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot insures that you receive a discounted rate. Any gaps in regular service MAY increase your rate if additional time is needed in order to bring your home back to maintenance level. A cancellation fee will also apply if you do not cancel at least 24 hours in advance or the night before.
If you need to cancel or reschedule your cleaning service, please give us at least 24 hours notice. Please consider our scheduling/preparations and that we are reserving a time slot for your cleaning. A fee of $45.00 will be applied to all accounts that are not canceled/rescheduled at least 24 hours before your scheduled cleaning day.
Should you decide that you would like us to clean items of monetary/sentimental value, the following release of liability shall be in effect:
Client hereby releases We Clean Castles LLC from all liability arising out of cleaning these items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if We Clean Castles LLC may have caused the need for repair or replacement.
Our employees are very important to us, and we are determined to keep them safe, so they do not use taller than 2-step ladders or move anything heavier than 50 lbs. These types of activities put our maids in danger of back injury or could even damage something in your home such as scratches on your wood floors…. If you would like us to clean behind appliances like a refrigerator, oven or furniture such as a sofa, please move it prior to the cleaning visit to allow access to the area.
We Clean Castles LLC has three different options to choose from so that your cleaners have entry into homes.
1). Client may opt to not give a key to the company and be home on their day of cleaning. Because we cannot give an exact time, the client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee will be charged. (See fee above)
2). Client may provide the company with a key. In the event of termination of the cleaning agreement, keys will be returned to the client within 48 hours of the final cleaning. For your protection, keys will not be linked to any information pertaining to the client. Keys are kept in a secured area and are crossed referenced in case of loss.
3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases We Clean Castles LLC from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.
It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued.
We Clean Castles LLC reserves the right to adjust client rates at any time. You will be notified 30 days prior to any price increases.
When entering into an agreement for services with We Clean Castles LLC, you agree not to solicit for hire any staff member introduced to you by We Clean Castles, LLC for any home-related services. If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is $2,500 payable to We Clean Castles LLC immediately upon employing our staff for any services to your home/ business.
Occasionally we like to take before and after pictures of your home. Interior pictures will be for our reference only and will not be publicized without your consent. Interior images will be focused on the room and or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. If we wish to use pictures of the interior of your home, we will contact you directly before doing so. At no point will any image include images of any person living in the home. We do respect your right to privacy.